1. How Akwaaba Uses Your Personal Information

We understand the importance of your online privacy and treat your personal and related information during your visit, use or purchase of an Akwaaba products or Services as private in accordance with international data regulations and standards. How Akwaaba treats your personal information is contained in this Privacy Policy. Personal information includes all information, including transaction data that are specific to and could identify an individual. We use personal information provided through the Akwaaba platform, its products or services which may include information such as your name, addresses, email addresses, GPS coordinates, phone numbers, ID card data, utility bill, Business name, business registration document and TIN number only for the intended purpose for which it was supplied. We donot share any personal data with third parties without consent.

• 1.1 This privacy policy only applies to Akwaaba

  This policy does not apply to the practices of companies that Akwaaba does not own or control, or to people that Akwaaba does not employ or manage.

• 1.2 Data Transfer

  Your personal information may be transferred to countries other than your own to process and store data in accordance with our Privacy Policy and to provide you with products and services. Some of these countries may not have the same data protection safeguards as the country where you reside. By using our products and services, you consent to us transferring your data to these countries. We are committed to ensuring your information is protected and apply safeguards in accordance with applicable law.

• 1.3 Children

  Akwaaba applications are designed for all age groups.

2 Information Collection & Use

Akwaaba collects personal information when you register with us or when you use our product. Akwaaba may combine information about you that we have with information we obtain from business partners or other companies.
When you register we ask for information such as your name, address location, email address and GPS coordinates, or phone number, Valid ID card and valid residential utility bill, Business name, valid business registration document, business TIN number, Business location and GPS coordinates. When you register with Akwaaba and sign in to our services, you are not anonymous to us.
Akwaaba uses information to fulfill your requests for products and services, improve our services, contact you and conduct research only.

3 Information Sharing & Disclosure

Akwaaba does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

• We provide the information to trusted partners who work on behalf of or with Akwaaba under confidentiality agreements. These companies may use your personal information to help Akwaaba communicate with you about offers from our marketing partners. However, these companies do not have any independent right to share this information.
• We respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations ofAkwaaba's terms of use, or as otherwise required by law.
• We transfer information about you if Akwaaba is acquired by or merged with another company. In this event, Akwaaba will notify you before information about you is transferred and becomes subject to a different privacy policy.
• Akwaaba does not provide any personal information to any advertiser when you interact with or view our applications.
• Akwaaba may share your data with its financial service providers (such as banks, insurance agents,mortgage lenders) and non-financial companies (such as government, ,stores, and software companies).



• 3.1 Your Ability to Edit and Delete Your Account Information

  You can edit information on Akwaaba applications, at any time or delete your information through the help of our customer service personnel.

4. Confidentiality & Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with international regulations to protect personal information about you.

• 4.1 Changes to This Policy

  Akwaaba may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account when you were registering yourself on our application.

• 4.2 Questions & Suggestions

  If you have questions, suggestions, or wish to make a complaint, you can contact us at:

  • UK Office
  • Softmasters Group Limited
  • 71-75 Shelton Street
  • Covent Garden
  • London
  • WC2H 9JQ
  • United Kingdom
  • (+44) 7549590666

  • Canada Office
  • Softmasters Company Limited
  • 1 - 35 Heron Park Place
  • Scarborough, ON M1E 0B8
  • Canada
  • (+1) 6145008650

  • USA Office
  • Softmasters Company Limited
  • 8985 Winding Creek Way
  • Pickerington, OH 43147
  • U.S.A
  • (+1) 6145008650

  • Ghana Office
  • Akwaaba Company Limited
  • 30 Onyakle Street, Abelenkpe- Accra
  • email: akwaaba@akwaabainsurance.com
  • (+233) 540 100 681

Last updated: 20 April 2022